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TRANSFORMATIVE RETAIL
RECENTERING YOUR CLIENT
We believe that people are the most vital part of retail. Retail Teams, Clients and the alchemy they create is invaluable- but this doesn’t happen all by itself.
Empowered Retail teams require a robust foundation of vision, strategy, methodology, tools and operations.
Applying our expertise in Retail Operations, Excellence & IT, we manage the shift from operations dictating client experience to client expectation structuring business.
Transformative Retail
REORIENT
WHY IS QUALITY REALLY BETTER THAN QUANTITY?
In the long term, high quality client interactions are more valuable than a high quantity of transactions lacking in emotional connection.
Satisfied, loyal Clients are worth their weight in gold, don’t rely on fair-weather walk-ins.
MAKE THE UNIVERSE REVOLVE AROUND YOUR CLIENT
As a Client, have you ever been left wanting to feel special, to feel seen, to feel let in on a secret, to feel anything at all?
Us too. Unique consideration and personalization triggers emotion and emotion triggers purchase.
REFOCUS
RECENTER
EMPOWERED STAFF MAKE LOYAL CLIENTS, LOYAL CLIENTS ARE REPEAT CLIENTS
Centering Clients generates sustainable, outbound business. Through privileged human interaction, Client-facing teams are exclusively positioned to win Client’s loyalty.
Professionalize and develop your Client-facing teams, they are the link between your brand, your strategy and your Clients.
Loyalty means positive word of mouth and repeat purchase. Make your clients and your teams feel seriously recognized and valued.
WHICH BRINGS US TO YOU…
Whether your ‘maison’ is large or small, emerging or established, online, offline or omni- centering your Clients is possible and vital.
RECOLLECTIVE is ready to accompany you in the long term or by short intervention. Our accompaniment is tailored to the uniqueness and particular needs of our Clients and can take the form of anything from a very targeted project to a full-fledged brand revamp or restructuring…
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